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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://step2education.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

- Users who are undertaking a course as part of a group or organization have certain data tracked as part of the service we provide to Clients and Facilitators. This includes information showing if you have logged in and when, dates of completion and what and when particular study topics, resources and assessments were viewed and completed. We refer to this information as "Student Access Information"

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Student Access Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use Student Access Information to provide accurate tracking to Users and Clients on completion and use of the courses, as well as for analysis on how to improve our services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, with your employer who needs to verify your completion or progress of your studies.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information and Student Access Information for our records unless and until you ask us to delete this information. We are required to keep course completion records for at least 5 years in order to comply with certain accreditation requirements.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.  or by mail using the details provided below:

5890 Monkland Avenue, #16, Montreal, QC, H4A 1G2, Canada
Terms and Conditions

These are the Terms & Conditions under which you may use and participate in the Step 2 Education Program and Services. You are bound by these ‘Terms & Conditions’, so it is important that you read them carefully.

 

Step 2 Education/We/Our/Us means Step 2 Education International Inc. trading as Step 2 Education and/or Step2 Education. You are entering into this agreement with Step 2 Education International Inc. trading as Step 2 Education and/or Step2 Education.

 

Certain laws including applicable state or province-based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure the services provided by us are provided with due care and skill. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws.

1. Pricing 

  • Pricing is as advertised on the Step 2 Education website.
  • For current clients, the new rate will be determined by the number of ES02/ES06 purchases and enrollments of the previous year.
  • Any preferential pricing will be limited to 2 years and then re-evaluated. 
  • Pricing will be determined by the number of enrollments ordered.
  • The base fee for all clients is $100 in the agreed-upon currency of the client/organisation.
  • The client/organisation base rate fee for staff required to purchase individually is $110.
  • Independent student enrollment fee is USD$200.00 for ES02/ES06 enrollments. 
  • Organisations with a history of recurrent late payments are subject to rate increases with any new orders. 
  • Organisations requesting invoices for individual course enrollments will be subject to the base rate fee of $110.00 irrespective of the group rate in the currency paid by their organisation.   
  • Courses purchased in bulk must be used within 3 years of the purchase date. 
  • Prices may be subject to change.

2. Enrollments

  • Enrollments are administered using an “Enrollment credit/seat system”.
  • Enrollments will only occur after payment has been received.
  • Once students are enrolled, the course access period is limited to that enrollment period.
  • Organisations are encouraged to purchase enrollments every 6 to 12 months to facilitate participant/student enrollments. 
  • Unused enrollment seats will expire under the following conditions:  
    • The enrollment seats have not been used within 3 years of the purchase date.
    • *If an account becomes inactive
      • An account will be deemed inactive if within a period of 2 years there has been no orders, no annual participant/student enrollment into a course where credits are used, and no written request for the account to remain active. 
        • If no new order has been made within a 3 year year period of time the account credits will expire.
  • Enrollment Credits 
    • Enrollment Credits will not be returned unless request is made within the first half of the student course enrollment period. 
    • Enrollment Credits can not be returned if the student has logged in and started the course or the course has expired. 
    • Expire 12 months after an organization account is deemed inactive* (*see above).
  • Facilitators
    • Client/organisations are permitted up to a maximum of 4 complimentary facilitator accounts (depending on size of organisation and number of active enrollments). 
    • Additional facilitators can be added to the account at the cost of 1 course (ES02 Breastfeeding Essentials) enrollment.
    • Facilitators will only have access to courses students are actively enrolled in.
    • Facilitators needing to enroll in a course to collect a certificate will be charged at the cost of a new enrollment.
    • Facilitators that collect certificates without purchasing the course will be charged for the certificates. 
      • Credits will be removed from the client account or the client will be invoiced if no credits are available.

3. Orders and Billing

  • Payment terms are strictly 30 days from the invoice date. Failure to pay within these terms may result in delinquent accounts.
  • Ongoing enrollment orders can be placed by using the online ordering system.
  • The required currency and details of how to pay are specified on the website and/or on the invoice. 
  • Once payment has been processed, clients must notify This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information:
    • Payment by electronic funds transfer (EFT) - remittance advice with invoice number clearly noted.
    • Payment by check - copy of check with invoice number clearly noted.
    • Payment by PayPal - a copy of PayPal payment confirmation with invoice number clearly noted.
  • Failure to provide these details may result in a delay in course enrollments.
  • An account may be suspended, without warning, if the organisation has delinquent invoices. 
    • Payment of invoices not received within 75 days of invoice date.
    • Three (3) or more overdue invoices not paid within the payment period of 30 days. 
    • This will result in a suspension notice to the organisation (contact person on file) and will include suspension of enrollments and participant/student access. 
      • If the client/organisation does not resolve the situation within 10 days of notification, the facilitator accounts will also be suspended. 
      • If unresolved, the account will be considered inactive.
  • Individual independent participant/student enrollments are only payable by PayPal/credit card transaction in US dollars prior to the commencement of study.

4. Enrollment Period and Extensions

ES02 Breastfeeding Essentials and ES06 Breastfeeding Essentials for Physician

  • Each participant/student has a 12-month course access period from when the client/organisation enrolls the participant/student unless otherwise negotiated by the client/organisation.
  • Active participants/students (enrollment not expired) may receive a one time extension of 3 months (at no additional cost) if there is a valid reason as determined by Step 2 Education.
    • Courses that are given extensions are not eligible for credit returns.
  • Active participants/students who have not passed a module must inform their facilitator immediately and review the module with them. 
    • The facilitator must then contact This email address is being protected from spambots. You need JavaScript enabled to view it.  as soon as possible and prior to the course expiration date to have the assessment quiz reset.
  • Participants/students who have not passed their course, and/or whose course access has expired, will need to be re-enrolled as a new participant/student. The cost will be the same as a new enrollment (i.e. 100%).

ES05 Breastfeeding Essentials for Allied Health Professionals

  • Each participant/student has a 6-month course access period from when the client/organisation enrolls the participant/student.
  • Active participants/students (enrollment not expired) may receive a one time extension of 1 month (at no additional cost) if there is a valid reason as determined by Step 2 Education.
    • Courses that are given extensions are not eligible for credit returns.
  • Active participants/students who have not passed a module must inform their facilitator immediately and review the module with them. 
    • The facilitator must then contact This email address is being protected from spambots. You need JavaScript enabled to view it.  as soon as possible and prior to the course expiration date to have the assessment quiz reset. 
  • Participants/students who have not passed their course, and/or whose course access has expired, will need to be re-enrolled as a new participant/student. The cost will be the same as a new enrollment (i.e. 100%).

MA02 Maintaining BFHI Education for Nurses and Midwives & MA03: Maintaining Continued BFHI/BFI Education for Nurses and Midwives - Series 2

  • Each participant/student has a 6-month course access period from when the client/organisation enrolls the participant/student.
  • Active participants/students (enrollment not expired) may receive a one time extension of 1 month (at no additional cost) if there is a valid reason as determined by Step 2 Education.
    • Courses that are given extensions are not eligible for credit returns.
  • Active participants/students who have not passed a module must inform their facilitator immediately and review the module with them. 
    • The facilitator must then contact This email address is being protected from spambots. You need JavaScript enabled to view it.  as soon as possible and prior to the course expiration date to have the assessment quiz reset. 
  • Participants/students who have not passed their course, and/or whose course access has expired, will need to be re-enrolled as a new participant/student. The cost will be the same as a new enrollment (i.e. 100%).

CE Continuing Education Courses ES04 Breastfeeding Essentials for Ancillary Staff

  • Each participant/student has a 1-month course access period from when the client/organisation enrolls the participant/student.
  • Active participants/students who have not passed their assessment must inform their facilitator immediately and review the course. 
    • The facilitator must then contact This email address is being protected from spambots. You need JavaScript enabled to view it.  as soon as possible and prior to the course expiration date to have the assessment quiz reset. 
  • Participants/students who have not passed their course and whose course access has expired will need to be re-enrolled. The cost will be the same as a new enrollment (i.e. 100%)

ES04 Breastfeeding Essentials for Ancillary Staff

  • Each participant/student has a 2-month course access period from when the client enrolls the participant/student.
  • ES04 is a complimentary course for current active clients/organisations only. 
  • The number of ES04 complimentary enrollments is determined by the number of paid ES02/ES06 course enrollments. 
  • ES04 participants/students who have not passed their course and whose course access has expired, will need to be re-enrolled. The course cost per enrollment will be $5 (client dependent currency) beyond the initial complimentary enrollment access. 
  • Should clients wish to solely purchase ES04, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

5. Removing Participants/Students and Credit Places

  • Enrollment credits can be returned under the following circumstances: 
    • The participant/student has not logged in to their course within the first half of the enrollment period from the date of course enrollment and:
      • The participant/student has left your organisation. 
      • The participant/student has a medical emergency (medical letter required).
      • Pregnancy/maternity leave (contact This email address is being protected from spambots. You need JavaScript enabled to view it. prior).
      • Death.
  • To process the return the facilitator must email This email address is being protected from spambots. You need JavaScript enabled to view it.   as soon as any of the above mentioned situations are known.  
  • Once the return has been approved, the enrollment can be removed and the associated credits will be returned to the organization’s account. 
  • If the request is beyond the first half of the enrollment period or the participant/student has accessed the course the return of credits are not eligible.
  • Credits are not available for participants/students who:
    • Claim to not be aware of their expiry date.
    • Claim that they were not able to complete their course (please see Point 5 regarding deferment), or
    • Claim they never received their username and password.
    • Have requested and received a course extension.
    • Have logged in and started the course or the enrollment period has expired.
  • Credits are not available for Facilitators.

6. Deferment of Participant's/Student's enrollment

  • Deferments are at the discretion of Step 2 Education.
  • A client/organisation may request a deferment (normally if a participant/student goes on leave or other similar circumstances) when: 
    • There is a set timeframe that the participant/student will be back. 
    • If there is no clear timeframe, replacing or removing the participant/student is recommended for those who have not started the course and within the first half of the  enrollment period.
    • Deferments cannot be granted retroactively and must be requested prior to a user's course expiration. 

7. User Support

  • Step 2 Education will provide user support via the online contact form (click on the 'Help' button) and/or email This email address is being protected from spambots. You need JavaScript enabled to view it.

8. Assessments and Certificates

ES02 Breastfeeding Essentials, ES06 Breastfeeding Essentials for Physicians, ES05 Breastfeeding Essentials for Allied Health Professionals, MA02 Maintaining BFHI Education for Nurses and Midwives, MA03: Maintaining Continued BFHI/BFI Education for Nurses and Midwives - Series 2  & CE Continuing Education Lectures:

  • Each participant/student has 3 attempts per module or final quiz to achieve a passing grade of 80% to be eligible to receive their Certificate of Completion.
  • Facilitator can review the participant/students assessment attempts. 
  • If a participant/student fails an assessment the facilitator should review the assessment with the student and then contact This email address is being protected from spambots. You need JavaScript enabled to view it.  to request another assessment attempt.

ES04 Breastfeeding Essentials for Ancillary Staff:

  • This course is only for Non-Health Professionals and can not be used as the main course for organisations.
  • This course is a complementary add-on to clients purchasing ES02/ES06 courses.
  • Access to this course is limited by the number of paid enrollments.  1/1 paid enrollments/complementary course. Any enrollments beyond the limit will be charged $5 per extra enrollment for Certificate of Completion.  Please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Each participant/student has 5 attempts per quiz to achieve a passing grade and be eligible to receive their Certificate of Completion. 
  • If a participant/student fails an assessment the facilitator should review the assessment with the student and then contact This email address is being protected from spambots. You need JavaScript enabled to view it.  to request another assessment attempt.

All Courses:

  • The Certificate of Completion is available to the student for the duration of the course enrollment period.
  • It is the responsibility of the Facilitator and Student to ensure they have collected their certificate before their course time expires.
  • Facilitators can download additional copies of a Student’s certificate, even after the course expiry time, providing the Student collected their certificate prior to expiry.
  • Once the participant/student has completed the course, the Certificate of Completion is available to the participant/student for the duration of the course enrollment period.
  • It is the responsibility of the participant/student to ensure they have collected (downloaded and saved) their certificate before their course time expires.
  • Facilitators can download additional copies of a participant/student’s certificate, even after the course expiry time (up to 2 years), providing the participant/student collected their certificate prior to the course expiry date.
    • Any request beyond the 2 year timeframe, must be requested by the participant/student and dealt as a duplicate certificate.
  • Should a participant/student require a duplicate certificate, we will need to identify the participant/student (username, previous email associated with the account) and there is an administration fee of $25, which is to be paid prior to the duplicate certificate being provided. 
  • We can not provide certificates from another organisation to a new organisation. It is the participant/students responsibility to provide their certificate.

     

9. Archives and Backups

  • Course backups are maintained by Step 2 Education and are updated regularly.
  • Client/organisation records are archived after 3 years, and are retained in archives by Step 2 Education for 6 years.

10. Reporting

  • Facilitators can download reports on participants/students within their account at any time, provided the facilitator account is active and the client/organization is in good standing.
  • After a participant/student has collected their certificate they will be shown as complete on the report within 24hrs. The participant/student must collect their certificate for this to occur.

11. Technical Serviceability

  • Step 2 Education will endeavor to provide a 24/7/365 service of the program to the client/organization, but there may be some instances of server serviceability, due to unforeseen technical difficulties beyond its control or for system maintenance.

12. Technical Requirements

  • All participants/students require a unique, serviceable email address that Step 2 Education can use to email username and password information. Email addresses with special characters are not supported.
  • Courses are developed for access via contemporary internet browsers with common plugins, e.g. JavaScript. Step 2 Education is not responsible to ensure that participant/student computers or devices are suitable for course access.
  • Failure of a participant/student to be able to access the course materials due to incompatible technology does not automatically qualify for enrollment credit return or claim for enrollment cost refund.
  • We recommend that each client/organization contact their IT/technology department to ensure the Step 2 Education IP address is whitelisted to avoid Step 2 Education emails being blocked by the server. IP information can be provided on request.

13. Fair Use and Conditions

  • All course and website material is subject to international copyright laws.
  • All materials are intended for enrolled participants/students only and are not to be shared without express permission of Step 2 Education International Inc.
  • Courses are not to be used in classroom or public viewing environments without express permission of Step 2 Education International Inc. 

14. These terms and conditions are subject to change

  • We reserve the right, at any time, and at our sole discretion, to modify these Terms and Conditions. Any such modification will be effective immediately upon public posting. Your continued use of our services and this website following any such modification constitutes your acceptance of these modified Terms.

 

Email  This email address is being protected from spambots. You need JavaScript enabled to view it.  for more information.

 

Step 2 Education International Inc.

5890 Monkland Avenue, Suite 16

Montreal, Quebec, Canada H4A 1G2

 

Last Updated: February 28, 2024
Information Videos

Session 1

Session 2
Independent Students

Independent Students

Step 2 Education welcomes independent students who are seeking Baby-friendly education and to earn recognized credits (such as CERPs, Contact Hours and CPD points). To qualify as an independent student you will be enrolling, studying and paying for your course independently of any workplace.

Step 2 Education courses are delivered 100% online to accommodate busy schedules and individual study preferences so you can earn educational credits and add to your resume!

Courses and Pricing

Course Enrollment Period Accreditation COST
Breastfeeding Essentials
Learn More   		 12 Months 14 L CERPs, 3 E CERPs, 5 R CERPs
22 CH/22 CPD		 $200 USD
Breastfeeding Essentials for Physicians
Learn More   		 12 Months 4 AMA PRA Category 1 Credits™
4 Mainpro+		 $200 USD
Breastfeeding Essentials for Allied Health Professionals
Learn More   		 6 Months 8 CH/CPD $90 USD

Breastfeeding Essentials is a 22 hour online course for primary carers, like nurses and direct care staff, who care for families during pregnancy, birthing and for the duration of Breastfeeding. The participant will learn how to apply each of the 10 Steps to Successful Breastfeeding, 10 Steps & International Code for the USA, and the 7-Point Plan for the Protection, Promotion and Support of Breastfeeding in community settings.

The curriculum is based on the 7 competency domains established in the Baby Friendly Hospital Initiative® (BFHI) implementation 2020 update.

Breastfeeding Essentials will meet your need for frontline staff education for your hospital or community Baby Friendly accreditation.

12 month student enrollment period.

Accreditation

Breastfeeding Essentials was written by Michelle Pensa Branco, MPH IBCLC and Carole Dobrich, B.Sc, RN, IBCLC. The course has been edited by Carole Dobrich, B.Sc, RN, IBCLC, and Melanie Gingras, BScN, IBCLC. Course reviewers: Sandy Ho (Canada), Cynthia Peterson (Australia), Swati Scott (Canada).

On successful completion participants will receive a certificate with the following educational points noted:

  • 14 L CERPs, 3 E CERPs, 5 R CERPs awarded by the International Board of Lactation Consultant Examiners.
  • 22 hours pre-exam education (IBLCE) (includes required 5hrs communication)
  • 22 Contact Hours (CHs) (USA California Board of Registered Nurses)
Curriculum (View as PDF)

Breastfeeding Essentials for Allied Health Professionals is an 8-hour online course that meets the educational needs of clinical staff who provide secondary or supportive care to parents and babies. A short video introduces participants to the Baby-friendly Hospital Initiative followed by course modules addressing relevant Baby-friendly concepts to assist the participant in providing the appropriate level of care within the scope of their role.

6 month student enrollment period.

Accreditation

Breastfeeding Essentials for Allied Health Professionals was written by Denise Fisher, AM, MMP, BN, IBCLC, edited and maintained by Carole Dobrich BS, RN, IBCLC, ANLC. On successful completion participants will receive a certificate with the following educational points noted:

  • 8 Contact Hours (CHs) awarded by the California Board of Registered Nursing (USA Nurses)
  • 8 CPD points (AUS Nurses and Midwives)

Curriculum (View as PDF)

Breastfeeding Essentials for Physicians is a 4 hour online course for physicians who support and care for families during pregnancy, birthing and the duration of breastfeeding. The in-depth content is presented across ten modules and covers essential topics for providing best-practice breastfeeding and maternity care. Upon completion the participant will be well prepared for Baby-friendly accreditation.

12 month student enrollment period.

Accreditation

Breastfeeding Essentials for Physicians was written by Dr. Anjana Srinivasan MDCM, CCFP, IBCLC. Carole Dobrich B. Sc., RN, IBCLC and Lisa Graves MD, CCFP edited the course and co-authored certain sections. Yvonne LeFort, MD FRNZCGP FCFP FABM IBCLC reviewed the course and Kathleen Marinelli MD, IBCLC, FABM, FAAP was the course development evaluator. On successful completion participants will receive a certificate with the following educational points noted:

  • 4 AMA PRA Category 1 Credits™
  • 4 Mainpro+ Credits (Canadian Physicians)

Curriculum (View as PDF)

Continuing Education Courses

4 L-CERP, 4 CH/CPD

MA02 Maintaining Baby-friendly Education for Nurses and Midwives, is a condensed 4-hour course for hospital and/or community-based health professionals requiring annual maintenance education. This course is also suitable for staff requiring a refresher course prior to BFI accreditation or re-accreditation, as well as new hires who have previously completed their initial BFI Education to bring them in line with other staff. The package includes a lecture by a world-renowned expert and formal course content in Theoretical and Clinical Skills that will help maintain best-practice knowledge and skills in Maternal Child Health.

View Curriculum

6 month student enrollment period.

Independent student price: $90 USD

1 L-CERP, 1 CH/CPD

Early supplementation of the breastfed infant with infant formula has significant effects on the recipient infant’s gut flora, can provoke sensitivity and allergy to cow’s milk protein and has been identified as an environmental triggering event in the development of diabetes in susceptible families.

In a recent survey in the United States conducted by the Centers for Disease Control and Prevention, 24% of hospitals supplemented more than 50% of their breastfed infants. Supplementation should be undertaken with specific therapeutic goals in mind. However, the vast majority of supplementation in the hospital is done by maternal request based on infant behavior, cultural influences, or due to clinicians’ use of formula to solve breastfeeding problems. Formula supplementation is generally associated with a shorter duration of breastfeeding. Exclusive breastfeeding at hospital discharge is a vanishing entity.

This presentation will explore reasons for supplementation, look at true medical indications for supplementation, discuss what to supplement, when to supplement, how to deliver the supplement, how much supplement to give, and how to stem the flow of supplements in the hospital. Some hospitals have successfully helped staff reduce inappropriate supplementation by placing infant formula in a medication distribution system such as Pyxix. Others require infant formula to be logged out to help identify usage and where additional staff education and skill areas need improvement.

Marsha Walker, RN, IBCLC. Marsha is a registered nurse and international board certified lactation consultant. She has been assisting breastfeeding families in hospital, clinic, and home settings since 1976. Marsha is the executive director of the National Alliance for Breastfeeding Advocacy. NABA is the US IBFAN organization that monitors the International Code of Marketing of Breastmilk Substitutes. As such, she advocates for breastfeeding at the state and federal levels. She served as a vice president of the International Lactation Consultant Association (ILCA) from 1990-1994 and in 1999 as president of ILCA.

She is a previous board member of the US Lactation Consultant Association, Baby Friendly USA, and the Massachusetts Breastfeeding Coalition. She serves as USLCA’s representative to the USDA’s Breastfeeding Promotion Consortium, NABA REAL’s representative to the US Breastfeeding Committee, Associate Editor of Clinical Lactation, and a board member of the Massachusetts Lactation Consultant Association. Marsha is an international speaker, and an author of numerous publications including ones on the hazards of infant formula use, Code issues in the US, and Breastfeeding Management for the Clinician: Using the Evidence, 4th edition.

Lecturer: Marsha Walker. 1 month student enrollment period.

Independent student price: $40 USD

1 L-CERP, 1 CH/CPD

The late preterm infant is defined as being born between 34 0/7 to 36 6/7 weeks gestation, while the early term infant is born between 37 0/7 - 38 6/7 weeks gestation. The advantages of breastmilk feeding for premature infants are even greater than those for term infants; however, a large body of literature in the past 15 years documents the increased risk of morbidity, mortality and long term sequalae of the late preterm infant often related to feeding problems, especially when there is inadequate support of breastfeeding. Early term infants can demonstrate some of these same characteristics, so deserve to be discussed and often managed similarly.

Dr Kathleen Marinelli is an Associate Professor of Pediatrics at the University of Connecticut School of Medicine, and a neonatologist and director of lactation Support Services at Connecticut Children's Medical Center, CT, USA. Her research interests focus on breastfeeding and the use of human milk in the neonatal intensive care unit, cup-feeding, donor milk and donor milk-banking, and the education of medical professionals.

Lecturer: Dr. Kathleen Marinelli. 1 month student enrollment period.

Independent student price: $40 USD

1 L-CERP, 1 CH/CPD

Pump-dependent mothers of preterm infants commonly experience insufficient production. In this lecture Dr Morton presents compelling research demonstrating the combination of two milk removal techniques: hand expression of colostrum, and hands-on pumping of mature milk, that increased mean daily milk volume to nearly 1L and maintained production at that level for at least 8 weeks despite pumping less frequently. This lecture is complete within itself, however CE38: Baby-Friendly Bedside Care for Low and High Risk Infants is supported by the application of these techniques.

Dr Jane Morton was the Director of the Breastfeeding Medicine Program at Stanford University, executive board member of the American Academy of Pediatrics’ Section on Breastfeeding and Fellow of the Academy of Breastfeeding Medicine. Her particular interest is preventing breastfeeding problems by training new mothers, their partners and their providers simple, doable but critical steps from the first day, no matter what the challenges may be.

Lecturer: Dr. Jane Morton. 1 month student enrollment period.

Independent student price: $40 USD

1 L-CERP, 1 CH/CPD

In this lecture Dr Morton discusses the most important actions to be implemented in the first few days following birthing that will guarantee successful, continued breastfeeding. She looks at how to apply these principles to the healthy, term baby, then how to adapt them to the special needs of the infant at risk of morbidity and re-admission to hospital. Finally, to achieve this goal, Dr Morton outlines a 5-point "Share the Care" plan that provides a proactive plan of care that will reduce the perennial staff problems of insufficient time, insufficient knowledge and skills, and lack of individual accountability that pervades many hospitals. This lecture is complete within itself, however CE37: Game-changing Research about Breast-milk Expression provides the background knowledge you will need for success.

Lecturer: Dr. Jane Morton. 1 month student enrollment period.

Independent student price: $40 USD

1 L-CERP, 1 CH/CPD

This lecture presents the differences between kangaroo and skin-to-skin care practices at birth and what is meant by evidence. The exhaustive evidence that is available for two Baby-friendly Steps: step 4 on skin-to-skin and step 7 on mother-infant togetherness, is explained.

Lecturer: Louise Dumas. 1 month student enrollment period.

Independent student price: $40 USD

1 L-CERP, 1 CH/CPD

In this presentation, participants will realize the importance of the documented risks of non-breastfeeding for both mother and baby. They will discover how to inform pregnant women and mothers on those risks. Participants will also recognize that most of the women’s difficulties with breastfeeding are often due to the non-respect of bases and criteria of Baby-Friendly Initiative (WHO/UNICEF). Dr Dumas will prompt participants’ reflection on their own practice by explaining the bases of Baby-Friendly Initiative (WHO/UNICEF) and how certain aspects of the Code (WHO/UNICEF) influence practices and services.

Lecturer: Louise Dumas. 1 month student enrollment period.

Independent student price: $40 USD
   Expand   

Benefits of Online Learning

  • Cost effective with no setup fees or hidden charges
  • No special equipment or programs required to install or maintain
  • Flexible and accessible 24/7, 365 days a year!
  • Self-paced learning
  • Engaging content delivery for all learning types: visual, aural, physical

Additional Services

  • The Client Services team are on hand to assist you with your account, navigating around the course or technical questions
Community Groups
Top Community Groups Courses Pricing Services Re-accreditation and Continuing Education
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Community Groups
Courses
Pricing
Services
Re-accreditation and Continuing Education

Community Groups

Step 2 Education courses are ideal for community groups striving to offer consistent breastfeeding and Baby-friendly education and support to families. We encourage all support workers to take part in our courses which have been designed to suit varied backgrounds, including non-medical professionals.

Courses

Our core courses have been designed to meet the Baby-friendly education requirements of each staff member in your organization.

22 hours
14 L CERPs, 3 E CERPs, 5 R CERPs
22 CHs and 22 CPD points
$65-$100

Learn More   

4 hours
4 AMA PRA Category 1 Credits™
4 Mainpro+ Credits
$65-$100

Learn More   

8 hours
8 CHs and 8 CPD points
$32.50-$50

Learn More   

Short Presentation
FREE *

Learn More    * Dependent on the number of paid enrolments

Pricing

Step 2 Education pricing for community groups is based on a sliding discount scale, where a larger order attracts a greater discount. We have created this discount system to help organizations of all sizes and budgets manage the costs associated with staff education.

Quotes and invoices are available in USD, CAD, NZD or AUD.
Number of Students Breastfeeding Essentials (22 hours)
Breastfeeding Essentials for Physicians (4 hours)		 Breastfeeding for Allied Health (8 hours) All Continuing Education Lectures (1-2 hours)
2-9$100$50$25
10-49$87$43.50$21.75
50-99$83$41.50$20.75
100-199$78$39$19.50
200-299$72$36$18
300+$65$32.50$16.25

Services

100% Online Courses

  • Cost effective with no setup fees or hidden charges
  • No special equipment or programs required to install or maintain
  • Flexible and accessible 24/7, 365 days a year!
  • Self-paced learning
  • Engaging content delivery for all learning types: visual, aural, physical
  • Uniform education delivered to staff for consistency of care

Online Staff Management

  • Independently manage staff education through the website
  • Order and purchase enrollments
  • Enroll new staff members
  • Manage staff progression

Spreadsheet Reports

  • Real time reports are downloadable 24/7, 365 days a year!
  • Access staff progress easily and accurately
  • Produce detailed or summary data required for Baby-friendly accreditation assessment

Technical Support

  • The Client Services team are on hand to assist with any questions
  • Staff can contact the Client Services team directly for assistance
  • An experienced Lactation Educator is available to support staff through their education process

Accreditation

  • L-CERPs and E-CERPs are awarded by the International Board of Lactation Consultant Examiners. (CERPs are recognized as accredited continuing education credits for Quebec Nurses).
  • Contact Hours (CHs) awarded by the California Board of Registered Nursing (USA Nurses).
  • CPD points (Australian Nurses and Midwives), 1 hour accredited CE credits (Quebec Nurses).
  • AMA PRA Category 1 Credits™
  • Mainpro+ Credits (Canadian Physicians)

Re-accreditation and Continuing Education

Additional education courses to assist in the maintenance of Baby-friendly status after accreditation is achieved and can also be utilized to specialize in maternity care areas.

Pricing is outlined in detail above and is dependent on the number of students enrolled, ranging from $16.25-$25.

Continuing Education Courses

4 L-CERP, 4 CH/CPD

MA02 Maintaining Baby-friendly Education for Nurses and Midwives, is a condensed 4-hour course for hospital and/or community-based health professionals requiring annual maintenance education. This course is also suitable for staff requiring a refresher course prior to BFI accreditation or re-accreditation, as well as new hires who have previously completed their initial BFI Education to bring them in line with other staff. The package includes a lecture by a world-renowned expert and formal course content in Theoretical and Clinical Skills that will help maintain best-practice knowledge and skills in Maternal Child Health.

View Curriculum

12-month student enrollment period.

1 L-CERP, 1 CH/CPD

Early supplementation of the breastfed infant with infant formula has significant effects on the recipient infant’s gut flora, can provoke sensitivity and allergy to cow’s milk protein and has been identified as an environmental triggering event in the development of diabetes in susceptible families.

In a recent survey in the United States conducted by the Centers for Disease Control and Prevention, 24% of hospitals supplemented more than 50% of their breastfed infants. Supplementation should be undertaken with specific therapeutic goals in mind. However, the vast majority of supplementation in the hospital is done by maternal request based on infant behavior, cultural influences, or due to clinicians’ use of formula to solve breastfeeding problems. Formula supplementation is generally associated with a shorter duration of breastfeeding. Exclusive breastfeeding at hospital discharge is a vanishing entity.

This presentation will explore reasons for supplementation, look at true medical indications for supplementation, discuss what to supplement, when to supplement, how to deliver the supplement, how much supplement to give, and how to stem the flow of supplements in the hospital. Some hospitals have successfully helped staff reduce inappropriate supplementation by placing infant formula in a medication distribution system such as Pyxix. Others require infant formula to be logged out to help identify usage and where additional staff education and skill areas need improvement.

Marsha Walker, RN, IBCLC. Marsha is a registered nurse and international board certified lactation consultant. She has been assisting breastfeeding families in hospital, clinic, and home settings since 1976. Marsha is the executive director of the National Alliance for Breastfeeding Advocacy. NABA is the US IBFAN organization that monitors the International Code of Marketing of Breastmilk Substitutes. As such, she advocates for breastfeeding at the state and federal levels. She served as a vice president of the International Lactation Consultant Association (ILCA) from 1990-1994 and in 1999 as president of ILCA.

She is a previous board member of the US Lactation Consultant Association, Baby Friendly USA, and the Massachusetts Breastfeeding Coalition. She serves as USLCA’s representative to the USDA’s Breastfeeding Promotion Consortium, NABA REAL’s representative to the US Breastfeeding Committee, Associate Editor of Clinical Lactation, and a board member of the Massachusetts Lactation Consultant Association. Marsha is an international speaker, and an author of numerous publications including ones on the hazards of infant formula use, Code issues in the US, and Breastfeeding Management for the Clinician: Using the Evidence, 4th edition.

Lecturer: Marsha Walker. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

The late preterm infant is defined as being born between 34 0/7 to 36 6/7 weeks gestation, while the early term infant is born between 37 0/7 - 38 6/7 weeks gestation. The advantages of breastmilk feeding for premature infants are even greater than those for term infants; however, a large body of literature in the past 15 years documents the increased risk of morbidity, mortality and long term sequalae of the late preterm infant often related to feeding problems, especially when there is inadequate support of breastfeeding. Early term infants can demonstrate some of these same characteristics, so deserve to be discussed and often managed similarly.

Dr Kathleen Marinelli is an Associate Professor of Pediatrics at the University of Connecticut School of Medicine, and a neonatologist and director of lactation Support Services at Connecticut Children's Medical Center, CT, USA. Her research interests focus on breastfeeding and the use of human milk in the neonatal intensive care unit, cup-feeding, donor milk and donor milk-banking, and the education of medical professionals.

Lecturer: Dr. Kathleen Marinelli. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

Pump-dependent mothers of preterm infants commonly experience insufficient production. In this lecture Dr Morton presents compelling research demonstrating the combination of two milk removal techniques: hand expression of colostrum, and hands-on pumping of mature milk, that increased mean daily milk volume to nearly 1L and maintained production at that level for at least 8 weeks despite pumping less frequently. This lecture is complete within itself, however CE38: Baby-Friendly Bedside Care for Low and High Risk Infants is supported by the application of these techniques.

Dr Jane Morton was the Director of the Breastfeeding Medicine Program at Stanford University, executive board member of the American Academy of Pediatrics’ Section on Breastfeeding and Fellow of the Academy of Breastfeeding Medicine. Her particular interest is preventing breastfeeding problems by training new mothers, their partners and their providers simple, doable but critical steps from the first day, no matter what the challenges may be.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this lecture Dr Morton discusses the most important actions to be implemented in the first few days following birthing that will guarantee successful, continued breastfeeding. She looks at how to apply these principles to the healthy, term baby, then how to adapt them to the special needs of the infant at risk of morbidity and re-admission to hospital. Finally, to achieve this goal, Dr Morton outlines a 5-point "Share the Care" plan that provides a proactive plan of care that will reduce the perennial staff problems of insufficient time, insufficient knowledge and skills, and lack of individual accountability that pervades many hospitals. This lecture is complete within itself, however CE37: Game-changing Research about Breast-milk Expression provides the background knowledge you will need for success.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

This lecture presents the differences between kangaroo and skin-to-skin care practices at birth and what is meant by evidence. The exhaustive evidence that is available for two Baby-friendly Steps: step 4 on skin-to-skin and step 7 on mother-infant togetherness, is explained.

Lecturer: Louise Dumas. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this presentation, participants will realize the importance of the documented risks of non-breastfeeding for both mother and baby. They will discover how to inform pregnant women and mothers on those risks. Participants will also recognize that most of the women’s difficulties with breastfeeding are often due to the non-respect of bases and criteria of Baby-Friendly Initiative (WHO/UNICEF). Dr Dumas will prompt participants’ reflection on their own practice by explaining the bases of Baby-Friendly Initiative (WHO/UNICEF) and how certain aspects of the Code (WHO/UNICEF) influence practices and services.

Lecturer: Louise Dumas. 2 month student enrollment period.
   Expand   
Hospitals and Medical Centers
Top Hospitals and Medical Centers Courses Pricing Services Re-accreditation and Continuing Education
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Hospitals and Medical Centers
Courses
Pricing
Services
Re-accreditation and Continuing Education

Hospitals

We proudly work with hospitals and medical centers of all sizes, providing education for as few or as many staff members as required.

If there are two or more sister hospitals from the same health group working towards Baby-friendly accreditation, we encourage the combination of enrollment purchase, in order to take advantage of the greater discount we offer for larger orders. For more information please visit the multi-site health groups page.

Courses

Our core courses have been designed to meet the Baby-friendly education requirements of each staff member in your organization.

22 hours
14 L CERPs, 3 E CERPs, 5 R CERPs
22 CHs and 22 CPD points
$65-$100

Learn More   

4 hours
4 AMA PRA Category 1 Credits™
4 Mainpro+ Credits
$65-$100

Learn More   

8 hours
8 CHs and 8 CPD points
$32.50-$50

Learn More   

Short Presentation
FREE *

Learn More    * Dependent on the number of paid enrolments

Pricing

Step 2 Education pricing for hospitals and medical centers is based on a sliding discount scale, where a larger order attracts a greater discount. We have created this discount system to help organizations of all sizes and budgets manage the costs associated with staff education.

Quotes and invoices are available in USD, CAD, NZD or AUD.
Number of Students Breastfeeding Essentials (22 hours)
Breastfeeding Essentials for Physicians (4 hours)		 Breastfeeding for Allied Health (8 hours) All Continuing Education Lectures (1-2 hours)
2-9$100$50$25
10-49$87$43.50$21.75
50-99$83$41.50$20.75
100-199$78$39$19.50
200-299$72$36$18
300+$65$32.50$16.25

Services

100% Online Courses

  • Cost effective with no setup fees or hidden charges
  • No special equipment or programs required to install or maintain
  • Flexible and accessible 24/7, 365 days a year!
  • Self-paced learning
  • Engaging content delivery for all learning types: visual, aural, physical
  • Uniform education delivered to staff for consistency of care

Online Staff Management

  • Nominate multiple education facilitators (up to 4 free per site*)
  • Independently manage staff education through the website
  • Order and purchase enrollments
  • Enroll new staff members
  • Manage staff progression

Spreadsheet Reports

  • Real time reports are downloadable 24/7, 365 days a year!
  • Access staff progress easily and accurately
  • Produce detailed or summary data required for Baby-friendly accreditation assessment

Technical Support

  • The Client Services team are on hand to assist with any questions
  • Staff can contact the Client Services team directly for assistance

Accreditation

  • L-CERPs and E-CERPs are awarded by the International Board of Lactation Consultant Examiners. (CERPs are recognized as accredited continuing education credits for Quebec Nurses).
  • Contact Hours (CHs) awarded by the California Board of Registered Nursing (USA Nurses).
  • CPD points (Australian Nurses and Midwives), 1 hour accredited CE credits (Quebec Nurses).
  • AMA PRA Category 1 Credits™
  • Mainpro+ Credits (Canadian Physicians)

Re-accreditation and Continuing Education

Additional education courses to assist in the maintenance of Baby-friendly status after accreditation is achieved and can also be utilized to specialize in maternity care areas.

Pricing is outlined in detail above and is dependent on the number of students enrolled, ranging from $16.25-$25.

Continuing Education Courses

4 L-CERP, 4 CH/CPD

MA02 Maintaining Baby-friendly Education for Nurses and Midwives, is a condensed 4-hour course for hospital and/or community-based health professionals requiring annual maintenance education. This course is also suitable for staff requiring a refresher course prior to BFI accreditation or re-accreditation, as well as new hires who have previously completed their initial BFI Education to bring them in line with other staff. The package includes a lecture by a world-renowned expert and formal course content in Theoretical and Clinical Skills that will help maintain best-practice knowledge and skills in Maternal Child Health.

View Curriculum

12-month student enrollment period.

1 L-CERP, 1 CH/CPD

Early supplementation of the breastfed infant with infant formula has significant effects on the recipient infant’s gut flora, can provoke sensitivity and allergy to cow’s milk protein and has been identified as an environmental triggering event in the development of diabetes in susceptible families.

In a recent survey in the United States conducted by the Centers for Disease Control and Prevention, 24% of hospitals supplemented more than 50% of their breastfed infants. Supplementation should be undertaken with specific therapeutic goals in mind. However, the vast majority of supplementation in the hospital is done by maternal request based on infant behavior, cultural influences, or due to clinicians’ use of formula to solve breastfeeding problems. Formula supplementation is generally associated with a shorter duration of breastfeeding. Exclusive breastfeeding at hospital discharge is a vanishing entity.

This presentation will explore reasons for supplementation, look at true medical indications for supplementation, discuss what to supplement, when to supplement, how to deliver the supplement, how much supplement to give, and how to stem the flow of supplements in the hospital. Some hospitals have successfully helped staff reduce inappropriate supplementation by placing infant formula in a medication distribution system such as Pyxix. Others require infant formula to be logged out to help identify usage and where additional staff education and skill areas need improvement.

Marsha Walker, RN, IBCLC. Marsha is a registered nurse and international board certified lactation consultant. She has been assisting breastfeeding families in hospital, clinic, and home settings since 1976. Marsha is the executive director of the National Alliance for Breastfeeding Advocacy. NABA is the US IBFAN organization that monitors the International Code of Marketing of Breastmilk Substitutes. As such, she advocates for breastfeeding at the state and federal levels. She served as a vice president of the International Lactation Consultant Association (ILCA) from 1990-1994 and in 1999 as president of ILCA.

She is a previous board member of the US Lactation Consultant Association, Baby Friendly USA, and the Massachusetts Breastfeeding Coalition. She serves as USLCA’s representative to the USDA’s Breastfeeding Promotion Consortium, NABA REAL’s representative to the US Breastfeeding Committee, Associate Editor of Clinical Lactation, and a board member of the Massachusetts Lactation Consultant Association. Marsha is an international speaker, and an author of numerous publications including ones on the hazards of infant formula use, Code issues in the US, and Breastfeeding Management for the Clinician: Using the Evidence, 4th edition.

Lecturer: Marsha Walker. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

The late preterm infant is defined as being born between 34 0/7 to 36 6/7 weeks gestation, while the early term infant is born between 37 0/7 - 38 6/7 weeks gestation. The advantages of breastmilk feeding for premature infants are even greater than those for term infants; however, a large body of literature in the past 15 years documents the increased risk of morbidity, mortality and long term sequalae of the late preterm infant often related to feeding problems, especially when there is inadequate support of breastfeeding. Early term infants can demonstrate some of these same characteristics, so deserve to be discussed and often managed similarly.

Dr Kathleen Marinelli is an Associate Professor of Pediatrics at the University of Connecticut School of Medicine, and a neonatologist and director of lactation Support Services at Connecticut Children's Medical Center, CT, USA. Her research interests focus on breastfeeding and the use of human milk in the neonatal intensive care unit, cup-feeding, donor milk and donor milk-banking, and the education of medical professionals.

Lecturer: Dr. Kathleen Marinelli. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

Pump-dependent mothers of preterm infants commonly experience insufficient production. In this lecture Dr Morton presents compelling research demonstrating the combination of two milk removal techniques: hand expression of colostrum, and hands-on pumping of mature milk, that increased mean daily milk volume to nearly 1L and maintained production at that level for at least 8 weeks despite pumping less frequently. This lecture is complete within itself, however CE38: Baby-Friendly Bedside Care for Low and High Risk Infants is supported by the application of these techniques.

Dr Jane Morton was the Director of the Breastfeeding Medicine Program at Stanford University, executive board member of the American Academy of Pediatrics’ Section on Breastfeeding and Fellow of the Academy of Breastfeeding Medicine. Her particular interest is preventing breastfeeding problems by training new mothers, their partners and their providers simple, doable but critical steps from the first day, no matter what the challenges may be.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this lecture Dr Morton discusses the most important actions to be implemented in the first few days following birthing that will guarantee successful, continued breastfeeding. She looks at how to apply these principles to the healthy, term baby, then how to adapt them to the special needs of the infant at risk of morbidity and re-admission to hospital. Finally, to achieve this goal, Dr Morton outlines a 5-point "Share the Care" plan that provides a proactive plan of care that will reduce the perennial staff problems of insufficient time, insufficient knowledge and skills, and lack of individual accountability that pervades many hospitals. This lecture is complete within itself, however CE37: Game-changing Research about Breast-milk Expression provides the background knowledge you will need for success.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

This lecture presents the differences between kangaroo and skin-to-skin care practices at birth and what is meant by evidence. The exhaustive evidence that is available for two Baby-friendly Steps: step 4 on skin-to-skin and step 7 on mother-infant togetherness, is explained.

Lecturer: Louise Dumas. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this presentation, participants will realize the importance of the documented risks of non-breastfeeding for both mother and baby. They will discover how to inform pregnant women and mothers on those risks. Participants will also recognize that most of the women’s difficulties with breastfeeding are often due to the non-respect of bases and criteria of Baby-Friendly Initiative (WHO/UNICEF). Dr Dumas will prompt participants’ reflection on their own practice by explaining the bases of Baby-Friendly Initiative (WHO/UNICEF) and how certain aspects of the Code (WHO/UNICEF) influence practices and services.

Lecturer: Louise Dumas. 2 month student enrollment period.
   Expand   
Multi-site Health Groups
Top Multi-site Health Groups Courses Pricing Services Re-accreditation and Continuing Education
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Multi-site Health Groups
Courses
Pricing
Services
Re-accreditation and Continuing Education

Multi-site Health Groups

Multi-site health groups consist of two or more sister hospitals from the same health group, or state/provincial-wide health systems. We encourage multi-site health groups with a common goal of Baby-friendly accreditation to combine their enrollment purchase in order to take advantage of the greater discount we offer for larger orders. Each site is still able to manage a separate account with separate services (including separate reports and invoicing) if required.

This approach also ensures education consistency across each site resulting in consistency of care throughout the health group and allowing staff transfers between sites without the need to purchase additional education.

Courses

Our core courses have been designed to meet the Baby-friendly education requirements of each staff member in your organization.

22 hours
14 L CERPs, 3 E CERPs, 5 R CERPs
22 CHs and 22 CPD points
$65-$100

Learn More   

4 hours
4 AMA PRA Category 1 Credits™
4 Mainpro+ Credits
$65-$100

Learn More   

8 hours
8 CHs and 8 CPD points
$32.50-$50

Learn More   

Short Presentation
FREE *

Learn More    * Dependent on the number of paid enrolments

Pricing

Step 2 Education pricing for multi-site health groups is based on a sliding discount scale, where a larger order attracts a greater discount. We have created this discount system to help organizations of all sizes and budgets manage the costs associated with staff education.

Quotes and invoices are available in USD, CAD, NZD or AUD.
Number of Students Breastfeeding Essentials (22 hours)
Breastfeeding Essentials for Physicians (4 hours)		 Breastfeeding for Allied Health (8 hours) All Continuing Education Lectures (1-2 hours)
2-9$100$50$25
10-49$87$43.50$21.75
50-99$83$41.50$20.75
100-199$78$39$19.50
200-299$72$36$18
300+$65$32.50$16.25

Services

100% Online Courses

  • Cost effective with no setup fees or hidden charges
  • No special equipment or programs required to install or maintain
  • Flexible and accessible 24/7, 365 days a year!
  • Self-paced learning
  • Engaging content delivery for all learning types: visual, aural, physical
  • Uniform education delivered to staff for consistency of care

Online Staff Management

  • Nominate multiple education facilitators (up to 4 free per site*)
  • Independently manage staff education through the website
  • Order and purchase enrollments
  • Enroll new staff members
  • Manage staff progression

Spreadsheet Reports

  • Real time reports are downloadable 24/7, 365 days a year!
  • Access staff progress easily and accurately
  • Produce detailed or summary data required for Baby-friendly accreditation assessment

Technical Support

  • The Client Services team are on hand to assist with any questions
  • Staff can contact the Client Services team directly for assistance

Accreditation

  • L-CERPs and E-CERPs are awarded by the International Board of Lactation Consultant Examiners. (CERPs are recognized as accredited continuing education credits for Quebec Nurses).
  • Contact Hours (CHs) awarded by the California Board of Registered Nursing (USA Nurses).
  • CPD points (Australian Nurses and Midwives), 1 hour accredited CE credits (Quebec Nurses).
  • AMA PRA Category 1 Credits™
  • Mainpro+ Credits (Canadian Physicians)

Re-accreditation and Continuing Education

Additional education courses to assist in the maintenance of Baby-friendly status after accreditation is achieved and can also be utilized to specialize in maternity care areas.

Pricing is outlined in detail above and is dependent on the number of students enrolled, ranging from $16.25-$25.

Continuing Education Courses

4 L-CERP, 4 CH/CPD

MA02 Maintaining Baby-friendly Education for Nurses and Midwives, is a condensed 4-hour course for hospital and/or community-based health professionals requiring annual maintenance education. This course is also suitable for staff requiring a refresher course prior to BFI accreditation or re-accreditation, as well as new hires who have previously completed their initial BFI Education to bring them in line with other staff. The package includes a lecture by a world-renowned expert and formal course content in Theoretical and Clinical Skills that will help maintain best-practice knowledge and skills in Maternal Child Health.

View Curriculum

12-month student enrollment period.

1 L-CERP, 1 CH/CPD

Early supplementation of the breastfed infant with infant formula has significant effects on the recipient infant’s gut flora, can provoke sensitivity and allergy to cow’s milk protein and has been identified as an environmental triggering event in the development of diabetes in susceptible families.

In a recent survey in the United States conducted by the Centers for Disease Control and Prevention, 24% of hospitals supplemented more than 50% of their breastfed infants. Supplementation should be undertaken with specific therapeutic goals in mind. However, the vast majority of supplementation in the hospital is done by maternal request based on infant behavior, cultural influences, or due to clinicians’ use of formula to solve breastfeeding problems. Formula supplementation is generally associated with a shorter duration of breastfeeding. Exclusive breastfeeding at hospital discharge is a vanishing entity.

This presentation will explore reasons for supplementation, look at true medical indications for supplementation, discuss what to supplement, when to supplement, how to deliver the supplement, how much supplement to give, and how to stem the flow of supplements in the hospital. Some hospitals have successfully helped staff reduce inappropriate supplementation by placing infant formula in a medication distribution system such as Pyxix. Others require infant formula to be logged out to help identify usage and where additional staff education and skill areas need improvement.

Marsha Walker, RN, IBCLC. Marsha is a registered nurse and international board certified lactation consultant. She has been assisting breastfeeding families in hospital, clinic, and home settings since 1976. Marsha is the executive director of the National Alliance for Breastfeeding Advocacy. NABA is the US IBFAN organization that monitors the International Code of Marketing of Breastmilk Substitutes. As such, she advocates for breastfeeding at the state and federal levels. She served as a vice president of the International Lactation Consultant Association (ILCA) from 1990-1994 and in 1999 as president of ILCA.

She is a previous board member of the US Lactation Consultant Association, Baby Friendly USA, and the Massachusetts Breastfeeding Coalition. She serves as USLCA’s representative to the USDA’s Breastfeeding Promotion Consortium, NABA REAL’s representative to the US Breastfeeding Committee, Associate Editor of Clinical Lactation, and a board member of the Massachusetts Lactation Consultant Association. Marsha is an international speaker, and an author of numerous publications including ones on the hazards of infant formula use, Code issues in the US, and Breastfeeding Management for the Clinician: Using the Evidence, 4th edition.

Lecturer: Marsha Walker. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

The late preterm infant is defined as being born between 34 0/7 to 36 6/7 weeks gestation, while the early term infant is born between 37 0/7 - 38 6/7 weeks gestation. The advantages of breastmilk feeding for premature infants are even greater than those for term infants; however, a large body of literature in the past 15 years documents the increased risk of morbidity, mortality and long term sequalae of the late preterm infant often related to feeding problems, especially when there is inadequate support of breastfeeding. Early term infants can demonstrate some of these same characteristics, so deserve to be discussed and often managed similarly.

Dr Kathleen Marinelli is an Associate Professor of Pediatrics at the University of Connecticut School of Medicine, and a neonatologist and director of lactation Support Services at Connecticut Children's Medical Center, CT, USA. Her research interests focus on breastfeeding and the use of human milk in the neonatal intensive care unit, cup-feeding, donor milk and donor milk-banking, and the education of medical professionals.

Lecturer: Dr. Kathleen Marinelli. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

Pump-dependent mothers of preterm infants commonly experience insufficient production. In this lecture Dr Morton presents compelling research demonstrating the combination of two milk removal techniques: hand expression of colostrum, and hands-on pumping of mature milk, that increased mean daily milk volume to nearly 1L and maintained production at that level for at least 8 weeks despite pumping less frequently. This lecture is complete within itself, however CE38: Baby-Friendly Bedside Care for Low and High Risk Infants is supported by the application of these techniques.

Dr Jane Morton was the Director of the Breastfeeding Medicine Program at Stanford University, executive board member of the American Academy of Pediatrics’ Section on Breastfeeding and Fellow of the Academy of Breastfeeding Medicine. Her particular interest is preventing breastfeeding problems by training new mothers, their partners and their providers simple, doable but critical steps from the first day, no matter what the challenges may be.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this lecture Dr Morton discusses the most important actions to be implemented in the first few days following birthing that will guarantee successful, continued breastfeeding. She looks at how to apply these principles to the healthy, term baby, then how to adapt them to the special needs of the infant at risk of morbidity and re-admission to hospital. Finally, to achieve this goal, Dr Morton outlines a 5-point "Share the Care" plan that provides a proactive plan of care that will reduce the perennial staff problems of insufficient time, insufficient knowledge and skills, and lack of individual accountability that pervades many hospitals. This lecture is complete within itself, however CE37: Game-changing Research about Breast-milk Expression provides the background knowledge you will need for success.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

This lecture presents the differences between kangaroo and skin-to-skin care practices at birth and what is meant by evidence. The exhaustive evidence that is available for two Baby-friendly Steps: step 4 on skin-to-skin and step 7 on mother-infant togetherness, is explained.

Lecturer: Louise Dumas. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this presentation, participants will realize the importance of the documented risks of non-breastfeeding for both mother and baby. They will discover how to inform pregnant women and mothers on those risks. Participants will also recognize that most of the women’s difficulties with breastfeeding are often due to the non-respect of bases and criteria of Baby-Friendly Initiative (WHO/UNICEF). Dr Dumas will prompt participants’ reflection on their own practice by explaining the bases of Baby-Friendly Initiative (WHO/UNICEF) and how certain aspects of the Code (WHO/UNICEF) influence practices and services.

Lecturer: Louise Dumas. 2 month student enrollment period.
   Expand   
New Zealand
Top Hospitals and Medical Centers Courses Pricing Services Re-accreditation and Continuing Education
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Pricing
Services
Re-accreditation and Continuing Education

New Zealand

We proudly work with hospitals and medical centers of all sizes, providing education for as few or as many staff members as required.

If there are two or more sister hospitals from the same health group working towards Baby-friendly accreditation, we encourage the combination of enrollment purchase, in order to take advantage of the greater discount we offer for larger orders. For more information please visit the multi-site health groups page.

Courses

Our core courses have been designed to meet the Baby-friendly education requirements of each staff member in your organization.

22 hours
14 L CERPs, 3 E CERPs, 5 R CERPs
22 CHs and 22 CPD points
$65-$100

Learn More   

4 hours
4 AMA PRA Category 1 Credits™
4 Mainpro+ Credits
$65-$100

Learn More   

8 hours
8 CHs and 8 CPD points
$32.50-$50

Learn More   

Short Presentation
FREE

Learn More   

Pricing

Step 2 Education pricing for hospitals and medical centers is based on a sliding discount scale, where a larger order attracts a greater discount. We have created this discount system to help organizations of all sizes and budgets manage the costs associated with staff education.

Quotes and invoices are available in USD, CAD, NZD or AUD.
Number of Students Breastfeeding Essentials (22 hours)
Breastfeeding Essentials for Physicians (4 hours)		 Breastfeeding for Allied Health (8 hours) All Continuing Education Lectures (1-2 hours)
2-9$100$50$25
10-49$87$43.50$21.75
50-99$83$41.50$20.75
100-199$78$39$19.50
200-299$72$36$18
300+$65$32.50$16.25

Download our flyer (PDF)

Services

100% Online Courses

  • Cost effective with no setup fees or hidden charges
  • No special equipment or programs required to install or maintain
  • Flexible and accessible 24/7, 365 days a year!
  • Self-paced learning
  • Engaging content delivery for all learning types: visual, aural, physical
  • Uniform education delivered to staff for consistency of care

Online Staff Management

  • Nominate multiple education facilitators (up to 4 free*)
  • Independently manage staff education through the website
  • Order and purchase enrollments
  • Enroll new staff members
  • Manage staff progression

Spreadsheet Reports

  • Real time reports are downloadable 24/7, 365 days a year!
  • Access staff progress easily and accurately
  • Produce detailed or summary data required for Baby-friendly accreditation assessment

Technical Support

  • The Client Services team are on hand to assist with any questions
  • Staff can contact the Client Services team directly for assistance
  • An experienced Lactation Educator is available to support staff through their education process

Accreditation

  • L-CERPs and E-CERPs are awarded by the International Board of Lactation Consultant Examiners. (CERPs are recognized as accredited continuing education credits for Quebec Nurses).
  • Contact Hours (CHs) awarded by the California Board of Registered Nursing (USA Nurses).
  • CPD points (Australian Nurses and Midwives), 1 hour accredited CE credits (Quebec Nurses).
  • AMA PRA Category 1 Credits™
  • Mainpro+ Credits (Canadian Physicians)

Re-accreditation and Continuing Education

Additional education courses to assist in the maintenance of Baby-friendly status after accreditation is achieved and can also be utilized to specialize in maternity care areas.

Pricing is outlined in detail above and is dependent on the number of students enrolled, ranging from $16.25-$25.

Continuing Education Courses

1 L-CERP, 1 E-CERP, 2 CH/CPD

Breastfeeding Policy Orientation is a short course for health professionals supporting women during pregnancy, birthing and for the duration of breastfeeding, who work in a Unit that is Baby Friendly accredited or striving for that accreditation. It is perfect for orientating all staff new to your Unit, as well as re-familiarizing staff prior to re-accreditation. The course focuses the participant’s attention on your Unit’s Breastfeeding Policy and how the Baby Friendly 10 Steps to Successful Breastfeeding, or 7-Points in Community Settings, are incorporated into your Policy and the procedures that they will follow. Regular familiarization with the Policy will ensure high standards are maintained and prevent conflicting advice.

Author: Denise Fisher. 6 month student enrollment period.

4 L-CERP, 4 CH/CPD

MA02 Maintaining Baby-friendly Education for Nurses and Midwives, is a condensed 4-hour course for hospital and/or community-based health professionals requiring annual maintenance education. This course is also suitable for staff requiring a refresher course prior to BFI accreditation or re-accreditation, as well as new hires who have previously completed their initial BFI Education to bring them in line with other staff. The package includes a lecture by a world-renowned expert and formal course content in Theoretical and Clinical Skills that will help maintain best-practice knowledge and skills in Maternal Child Health.

View Curriculum

12-month student enrollment period.

1 L-CERP, 1 CH/CPD

Early supplementation of the breastfed infant with infant formula has significant effects on the recipient infant’s gut flora, can provoke sensitivity and allergy to cow’s milk protein and has been identified as an environmental triggering event in the development of diabetes in susceptible families.

In a recent survey in the United States conducted by the Centers for Disease Control and Prevention, 24% of hospitals supplemented more than 50% of their breastfed infants. Supplementation should be undertaken with specific therapeutic goals in mind. However, the vast majority of supplementation in the hospital is done by maternal request based on infant behavior, cultural influences, or due to clinicians’ use of formula to solve breastfeeding problems. Formula supplementation is generally associated with a shorter duration of breastfeeding. Exclusive breastfeeding at hospital discharge is a vanishing entity.

This presentation will explore reasons for supplementation, look at true medical indications for supplementation, discuss what to supplement, when to supplement, how to deliver the supplement, how much supplement to give, and how to stem the flow of supplements in the hospital. Some hospitals have successfully helped staff reduce inappropriate supplementation by placing infant formula in a medication distribution system such as Pyxix. Others require infant formula to be logged out to help identify usage and where additional staff education and skill areas need improvement.

Marsha Walker, RN, IBCLC. Marsha is a registered nurse and international board certified lactation consultant. She has been assisting breastfeeding families in hospital, clinic, and home settings since 1976. Marsha is the executive director of the National Alliance for Breastfeeding Advocacy. NABA is the US IBFAN organization that monitors the International Code of Marketing of Breastmilk Substitutes. As such, she advocates for breastfeeding at the state and federal levels. She served as a vice president of the International Lactation Consultant Association (ILCA) from 1990-1994 and in 1999 as president of ILCA.

She is a previous board member of the US Lactation Consultant Association, Baby Friendly USA, and the Massachusetts Breastfeeding Coalition. She serves as USLCA’s representative to the USDA’s Breastfeeding Promotion Consortium, NABA REAL’s representative to the US Breastfeeding Committee, Associate Editor of Clinical Lactation, and a board member of the Massachusetts Lactation Consultant Association. Marsha is an international speaker, and an author of numerous publications including ones on the hazards of infant formula use, Code issues in the US, and Breastfeeding Management for the Clinician: Using the Evidence, 4th edition.

Lecturer: Marsha Walker. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

The late preterm infant is defined as being born between 34 weeks and 36 weeks 6 days gestation. The advantages of breast-milk feeding for premature infants are even greater than those for term infants: however, a large body of literature in the past 5 years documents the increased risk of morbidity and even mortality of the late preterm infant often related to feeding problems, especially when there is inadequate support of breastfeeding. This lecture defines the characteristics of the late preterm infant, noting their effect on early postnatal adaptation and outlining ideal clinical management and morbidity prevention.

Dr Kathleen Marinelli is an Associate Professor of Pediatrics at the University of Connecticut School of Medicine, and a neonatologist and director of lactation Support Services at Connecticut Children's Medical Center, CT, USA. Her research interests focus on breastfeeding and the use of human milk in the neonatal intensive care unit, cup-feeding, donor milk and donor milk-banking, and the education of medical professionals.

Lecturer: Dr. Kathleen Marinelli. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

Pump-dependent mothers of preterm infants commonly experience insufficient production. In this lecture Dr Morton presents compelling research demonstrating the combination of two milk removal techniques: hand expression of colostrum, and hands-on pumping of mature milk, that increased mean daily milk volume to nearly 1L and maintained production at that level for at least 8 weeks despite pumping less frequently. This lecture is complete within itself, however CE38: Baby-Friendly Bedside Care for Low and High Risk Infants is supported by the application of these techniques.

Dr Jane Morton was the Director of the Breastfeeding Medicine Program at Stanford University, executive board member of the American Academy of Pediatrics’ Section on Breastfeeding and Fellow of the Academy of Breastfeeding Medicine. Her particular interest is preventing breastfeeding problems by training new mothers, their partners and their providers simple, doable but critical steps from the first day, no matter what the challenges may be.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this lecture Dr Morton discusses the most important actions to be implemented in the first few days following birthing that will guarantee successful, continued breastfeeding. She looks at how to apply these principles to the healthy, term baby, then how to adapt them to the special needs of the infant at risk of morbidity and re-admission to hospital. Finally, to achieve this goal, Dr Morton outlines a 5-point "Share the Care" plan that provides a proactive plan of care that will reduce the perennial staff problems of insufficient time, insufficient knowledge and skills, and lack of individual accountability that pervades many hospitals. This lecture is complete within itself, however CE37: Game-changing Research about Breast-milk Expression provides the background knowledge you will need for success.

Lecturer: Dr. Jane Morton. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

This lecture presents the differences between kangaroo and skin-to-skin care practices at birth and what is meant by evidence. The exhaustive evidence that is available for two Baby-friendly Steps: step 4 on skin-to-skin and step 7 on mother-infant togetherness, is explained.

Lecturer: Louise Dumas. 2 month student enrollment period.

1 L-CERP, 1 CH/CPD

In this presentation, participants will realize the importance of the documented risks of non-breastfeeding for both mother and baby. They will discover how to inform pregnant women and mothers on those risks. Participants will also recognize that most of the women’s difficulties with breastfeeding are often due to the non-respect of bases and criteria of Baby-Friendly Initiative (WHO/UNICEF). Dr Dumas will prompt participants’ reflection on their own practice by explaining the bases of Baby-Friendly Initiative (WHO/UNICEF) and how certain aspects of the Code (WHO/UNICEF) influence practices and services.

Lecturer: Louise Dumas. 2 month student enrollment period.
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Our Speciality

Notre spécialité

We specialize in online education for Baby-friendly Hospital Initiative® and best practice breastfeeding and maternity care courses, servicing independent students, community groups, hospitals and multi-site health groups.

Nous nous spécialisons dans l’éducation en ligne reliée à l’initiative Hôpitaux amis des bébés® et sur les meilleures pratiques dans en allaitement dans les maternités. Nous offrons de la formation aux étudiants indépendants, aux groupes communautaires, aux hôpitaux et aux regroupements de centre de santé multi-sites.

Select the group below that best describes you or your organization so we can direct you to the most relevant information.

Parmi les groupes suivants, sélectionnez celui décrit le mieux votre organisme ou vous-même afin que nous vous dirigions vers l’information la plus pertinente.

Independent Students

Étudiants indépendants

Community Groups 

Groupes communautaires

Hospitals and Medical Centers

Hôpitaux et centres médicaux

Multi-site Health Groups

Regroupement de centres de santé multi-sites
Step 2 Education Proudly Works With
Éducation condition 2 est fier de travailler avec
About Us

Step 2 Education has delivered Baby-friendly education required for Step 2 of the Who and UNICEF 10 Steps to Becoming Baby-friendly, since 2005. Established as leaders in online education, Step 2 Education is focused on providing evidence-based, high quality courses specializing in Baby-friendly education and best practice breastfeeding and maternity care.

We, at Step 2, are delighted by meeting our objectives and the support we have experienced from the worldwide lactation and Baby-friendly community continues to drive us towards our vision - for every baby to receive the best start in life.

The last decade has been full of accomplishments, of which we are extremely proud and we look forward to supporting many more students and organisations in order to contribute to the success of the Baby-friendly Initiative in improving breastfeeding worldwide.

Lenore Goldfarb, PhD, CCC, IBCLC

Director and Professional Development Educator

For many years Lenore has been helping mothers to breastfeed their babies born via surrogacy or adoption. She is a Certified Canadian Counsellor, an IBCLC, and researcher at the Goldfarb Breastfeeding Clinic in Montreal. Lenore is best known for her research on induced lactation and lecturing internationally. Lenore has been married over 20 years, has two sons born via gestational surrogacy, successfully breastfed by inducing lactation. Lenore brings a wealth of wisdom and experience to Step 2 Education; if you have a question, just Ask Lenore!
Carole Dobrich, BS, RN, IBCLC

Director and Professional Development Educator

Carole has been involved in health care since 1980. She is a registered nurse, International Board Certified Lactation Consultant, educator, and completed a Bachelor of Science degree in Maternal Child Health: Human Lactation. She has been supporting families with lactation for more than 30 years. She grew up in Australia and has been living in Montreal, Canada for many years. She co-founded the Herzl Family Practice Center-Goldfarb Breastfeeding Clinic in 2002 and was the senior IBCLC and educator from 2002 until 2014. In 2004 Carole founded the first bilingual (English/French) lactation education program in Quebec, Canada. She frequently lectures nationally and internationally on lactation matters and is involved in continued lactation research. Carole developed the Frenotomy Decision Tool for Breastfeeding Dyads (FDTBD) which was validated by 2 pediatricians in Indonesia. She has a strong interest in The International Code of Marketing of Breastmilk Substitutes and has been involved in Code training. She is also a strong supporter of Infant and Young Child Feeding in Emergencies. She believes in the importance of sharing knowledge through education and mentoring, supporting research, and putting it all into good ethical practice. She was the 2009 recipient of the Quebec Lactation Consultant Association AQC Award of Excellence and the 2024 Prix Micheline Beaudry from the Movement Allaitement du Quebec. Carole is the proud mother of 4 adult children.
Courses and Pricing

Courses and Pricing

Select the group below that best describes you or your organisation so we can direct you to the most relevant course and pricing information.

We offer discounts and additional administration services for community groups, hospitals and multi-site health groups.
BFHI Updates

It was such a privilege to chat with Louise Dumas, MSN, PhD about the BFHI updates related to Step 2 and the competency verification toolkit . It is also wonderful to get the background of the development of these tools. Louise is one of the authors of the toolkit! We hope you enjoy listening and learning.
Resources

Get Acquainted with the program

  1. Adding new staff and enrolling them in courses
  2. Downloading Student completion reports
  3. Downloading copies of Staff Certificates
  4. Staff needing more attempts in their assessments
  5. A Staff member has not received their welcome emails
  6. Extensions
  7. Removal/Refund for a staff member

You can learn how to do more with our program, and get support through our Knowledge and Support Center.

 

Students Paying Independently

You can add staff to your account so that they can then purchase their course. There are two parts to this process.

  1. Facilitators add the student to their account so that the student can receive a username and password.
  2. Students log in and complete the purchase of their course.

 

Document PDF Quick Links

 

Global Competency Checklists (Non-USA)

 

Baby-friendly USA Documentation (USA)

ES02 KSA Performance Indicators/Observational Competency Checklists

 

Baby-Friendly Changes

Listen to Louise Dumas, MSN, PhD talk about the BFHI updates related to Step 2 and the competency verification toolkit. Louise is one of the authors of the toolkit.

Video: https://step2education.com/bfhiupdates

Bulk Enrollment Spreadsheet

If you have a large group of staff - you may prefer to fill out your staff details in our Bulk Enrollment Spreadsheet.

  1. Download spreadsheet: http://www.step2education.com/media/BulkEnrollmentForm.xlsx
  2. Complete Spreadsheet
  3. Email spreadsheet to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Terms & Conditions and Privacy Policy

Please read these Terms and Conditions and Privacy Policy carefully and ensure your staff are also aware of their rights and responsibilities as outlined in these documents.
Step 2 Education International Inc.
5890 Monkland Avenue, #16
Montreal, Quebec, Canada
H4A 1G2
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Privacy and Cookie Policy

Politique de confidentialité et sur les cookies

By using this site, you agree to the use of cookies. Please see our Privacy and Cookie Policy for more information.

En utilisant ce site, vous consentez à l’utilisation des cookies (témoins de connexion). Veuillez consulter notre politique de confidentialité et sur les cookies pour plus d’information.

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://step2education.com (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

  • Users who are undertaking a course as part of a group or organization have certain data tracked as part of the service we provide to Clients and Facilitators. This includes information showing if you have logged in and when, dates of completion and what and when particular study topics, resources and assessments were viewed and completed. We refer to this information as "Student Access Information"

When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Order Information and Student Access Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use Student Access Information to provide accurate tracking to Users and Clients on completion and use of the courses, as well as for analysis on how to improve our services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, with your employer who needs to verify your completion or progress of your studies. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info.

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information and Student Access Information for our records unless and until you ask us to delete this information. We are required to keep course completion records for at least 5 years in order to comply with certain accreditation requirements.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

5890 Monkland Avenue, #16, Montreal, QC, H4A 1G2, Canada

Last Updated: September 2018