About Us
Step 2 Education has delivered Baby-friendly education required for Step 2 of the Who and UNICEF 10 Steps to Becoming Baby-friendly, since 2005. Established as leaders in online education, Step 2 Education is focused on providing evidence-based, high quality courses specializing in Baby-friendly education and best practice breastfeeding and maternity care.
We, at Step 2, are delighted by meeting our objectives and the support we have experienced from the worldwide lactation and Baby-friendly community continues to drive us towards our vision - for every baby to receive the best start in life.
The last decade has been full of accomplishments, of which we are extremely proud and we look forward to supporting many more students and organisations in order to contribute to the success of the Baby-friendly Initiative in improving breastfeeding worldwide.
Lenore Goldfarb, PhD, CCC, IBCLC
Director and Professional Development Educator
For many years Lenore has been helping mothers to breastfeed their babies born via surrogacy or adoption. She is a Certified Canadian Counsellor, an IBCLC, and researcher at the Goldfarb Breastfeeding Clinic in Montreal. Lenore is best known for her research on induced lactation and lecturing internationally. Lenore has been married over 20 years, has two sons born via gestational surrogacy, successfully breastfed by inducing lactation. Lenore brings a wealth of wisdom and experience to Step 2 Education; if you have a question, just Ask Lenore!
Carole Dobrich, BS, RN, IBCLC
Director and Professional Development Educator
Carole has been involved in health care since 1980. She is a registered nurse, International Board Certified Lactation Consultant, educator, and completed a Bachelor of Science degree in Maternal Child Health: Human Lactation. She has been supporting families with lactation for more than 30 years. She grew up in Australia and has been living in Montreal, Canada for many years. She co-founded the Herzl Family Practice Center-Goldfarb Breastfeeding Clinic in 2002 and was the senior IBCLC and educator from 2002 until 2014. In 2004 Carole founded the first bilingual (English/French) lactation education program in Quebec, Canada. She frequently lectures nationally and internationally on lactation matters and is involved in continued lactation research. Carole developed the Frenotomy Decision Tool for Breastfeeding Dyads (FDTBD) which was validated by 2 pediatricians in Indonesia. She has a strong interest in The International Code of Marketing of Breastmilk Substitutes and has been involved in Code training. She is also a strong supporter of Infant and Young Child Feeding in Emergencies. She believes in the importance of sharing knowledge through education and mentoring, supporting research, and putting it all into good ethical practice. She was the 2009 recipient of the Quebec Lactation Consultant Association AQC Award of Excellence and the 2024 Prix Micheline Beaudry from the Movement Allaitement du Quebec. Carole is the proud mother of 4 adult children.
Step 2 Education International Inc.
Montreal, Quebec, Canada
H4A 1G2
Courriel
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://step2education.com (the "Site").
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information."
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
- Users who are undertaking a course as part of a group or organization have certain data tracked as part of the service we provide to Clients and Facilitators. This includes information showing if you have logged in and when, dates of completion and what and when particular study topics, resources and assessments were viewed and completed. We refer to this information as "Student Access Information"
When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Order Information and Student Access Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use Student Access Information to provide accurate tracking to Users and Clients on completion and use of the courses, as well as for analysis on how to improve our services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, with your employer who needs to verify your completion or progress of your studies. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info.
DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information and Student Access Information for our records unless and until you ask us to delete this information. We are required to keep course completion records for at least 5 years in order to comply with certain accreditation requirements.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
5890 Monkland Avenue, #16, Montreal, QC, H4A 1G2, Canada
Last Updated: September 2018