It had been a while since we’d been in the city for an outing. Cheerful, we were. Busy streets and honking cars animated the ride to and from the museum. The traffic noise led to a discussion on perceptions; on how easy it was to distinguish the intent of other drivers by the blasts of the horn; more precisely by the number and length of each honk. We were amused by the similarity of our understanding of things. From there, the tone of this weekly contribution found its way. Staff working on implementing quality care programs such as BFHI/BFI may take part in activities that contribute to a deeper understanding of communication skills. A family-centered counseling approach, for example. Imparting increased awareness of the impressions that may be gathered from words and tone used in conversation with mother/parent-infant dyads.
The tonality of words can help indicate the staff’s intention: To support the mother/parent to attain their feeding goal. The tone can give way to the general sense of respect. Certainly, giving a window of opportunity to receptivity to the sharing of information. Together with the consideration of the dyad’s individual needs, and socio-cultural context, this may map out to the dyad’s feeling of respect by an understanding of clear intentions.
Many individuals may serve as role models on the route to implementing care improvement programs. Nourishing effective communication skills: By listening to conversations that convey intent in a respectful tone. Then, by observing the dyads’ reactions to the verbal expressions, and by ascertaining the generated impressions.
And, consequently, acknowledging the outcome, or the dyads’ feeling of empowerment. Conclusively, appreciating that skillful communication can assist the dyad in building confidence on their nursing journey.
May the making of favorable impressions define your journey.
World Health Organization. (2018). Guideline: counselling of women to improve breastfeeding practices. World Health Organization.
Ruel, M. T., Alderman, H., & Maternal and Child Nutrition Study Group. (2013). Nutrition-sensitive interventions and programmes: how can they help to accelerate progress in improving maternal and child nutrition?. The lancet, 382(9891), 536-551. https://www.thelancet.com/pb/assets/raw/Lancet/pdfs/nutrition_4.pdf
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