May 2021 (originally published March 2020)
We've instigated (and further extended) some temporary measures to help relieve the pressures on Facilitators and Students; including increasing our standard enrollment time and time limits for requesting extensions and refunds. Our team members are already spread out globally and are veterans when it comes to working from home - we are ideally situated to continue supporting our customers!
We know students may find themselves working extra shifts, transferred to other areas, or becoming unwell over the coming months, so we've increased our standard enrollment time for all new enrollments, and our standard extension period has increased.
Already time-poor, we know that things are likely going to become overwhelming for Facilitators as well, so we'll be relaxing our rules to support management staff during this time.
These measures will begin March 20th, 2020 and will remain in place until September 30th, 2020, at which time we will review these temporary measures. UPDATE September 2020: These changes were reviewed September 2020 and have been extended again until March 31st 2021, and will be reviewed again at that time. UPDATE April 2021: These changes were reviewed in April 2021 and have been extended again until September 30th 2021, and will be reviewed again at that time.
Any staff enrolled from March 20th, will automatically have the additional time applied to their enrollment!
These allowances will increase the load on our small (but efficient) client services team, so we appreciate your patience and understanding as we work to support all our clients during these uncertain times!
We are so grateful for our clients and their staff and everything that you are doing locally to support your colleagues, communities, staff, and patients during this global pandemic.
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Last Updated: September 2018