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Step2 Team Workshop

June 2014

Team Step2The Step2 Team had a great time last month, all coming together in Brisbane, Australia, for 3 days. As we work primarily online, delivering online services in Baby Friendly Education, we do not have a central office, and are based all over the country (and world)!

Our get-together started on Monday with a workshop planning how we were going to support our growing number of client hospitals and their staff as the Baby Friendly Hospital Initiative gained momentum around the world. It's a responsibility that we take seriously, and the whole team enjoyed planning how we could expand to accommodate this growth and continue to provide the very best services and courses.

After Kelly, our Client Services Officer, cooked us a wonderful feast for dinner that night, we all felt very motivated and inspired for the days ahead! Tuesday brought with it a relaxed morning of answering emails and enquiries - we can't take a day off even when travelling - followed by a team lunch at a Teppanyaki Restaurant. Here are some pictures:

teppanyaki good catch
















Tuesday afternoon brought with it a big website re-design planning workshop. We recently surveyed our Facilitators and Students to see what changes they would like to see in our website, and we took onboard many of these suggestions and throughts in our planning session.

With a new website, we hope to make access to education even easier for staff, and more enjoyable for everyone. We understand that for many staff Baby Friendly is mandatory education, so we want to inspire them to enjoy it as much as possible! Hopefully, after experiencing our new website (which we hope to release in a few months), many more staff will be encouraged to participate in online education and to engage in Baby Friendly ongoing eduacation to assist their organisations in maintaining their Baby Friendly Accreditation.

Here are a few pictures of our workshop:

Website Workshop 2

Website Workshop 1

Our final day together on Wednesday was very busy and we tried to fit in all the other planning that we needed to get done while all together. Our Techie, Jeff, ran an interesting session about our technical systems, which is the backbone to our business. While our focus is on Baby Friendly Education, none of it would be possible unless we are able to continually develop and build special services to help us get our education into the heads of our students! Technology is how we are able to do this - and we're lucky to have such a good team working on continually building these systems.

Tech Session

Overall, we came away from our team get-together with a lot of motivation and inspiration to put into providing the very best services and very best courses to the Hospitals and Health Organisations striving towards their Baby Friendly Education. It's a very exciting time to be involved in this initiative and we're so proud to be Leaders in the Baby Friendly industry!


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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://step2education.com (the "Site").


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

  • Users who are undertaking a course as part of a group or organization have certain data tracked as part of the service we provide to Clients and Facilitators. This includes information showing if you have logged in and when, dates of completion and what and when particular study topics, resources and assessments were viewed and completed. We refer to this information as "Student Access Information"

When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Order Information and Student Access Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use Student Access Information to provide accurate tracking to Users and Clients on completion and use of the courses, as well as for analysis on how to improve our services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, with your employer who needs to verify your completion or progress of your studies. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info.


Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information and Student Access Information for our records unless and until you ask us to delete this information. We are required to keep course completion records for at least 5 years in order to comply with certain accreditation requirements.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@step2education.com or by mail using the details provided below:

5890 Monkland Avenue, #16, Montreal, QC, H4A 1G2, Canada

Last Updated: September 2018